Bembou works hard to ensure that all our products are printed to high-quality standards & shipped on time and accurately.
Customers have 15 days from the day they received their item to request a replacement, refund policy, or returns. Shipping and handling fees are not refundable in any case.
First of all, if you would like to refund or return for any reason, please contact our Support Team at Bembou@gmail.com
1.When can I request a replacement item?
A: Each product has to be inspected carefully before delivered. But mistakes are inevitable and to make sure that all customers are satisfied, we offer replacement items for any of the following reasons:
- The product itself is flawed;
- The quality of the printing is poor;
- The final product is materially different than the design presented on our website;
- The following information of the product is not the same as the order: type, size, color, printing content.
2.How do I return items?
A: If a customer would like to return the item we only accept the return of items if they meet all of the following conditions:
- Within 14 days of receipt of your shipment
- In original condition
- Unwashed and Unworn
- In the original packaging
After contacting our Bembou Support Team at Bembou@gmail.com or +1 816-523-0665 and receive our response, please do exactly the following instructions: Pack all the returned items, along with a print off of your confirmation of purchase email, go to the local post office, or another courier, to ship the package to this address:
Bembou Inc, 2950 Pea Soup Andersen Blvd, Selma, CA 93662, United States.
Please provide us the tracking number from the post office or couriers. You will receive an email as soon as we received your items. We will also send you another email to notify you if we approve or reject to refund in your case.
3.Can I exchange for switching the size/color of the product?
A: All product is customized based on customer’s demand so please check the size chart carefully before making a purchase, we can support exchange size or color but it will require handling and fulfillment fee, and the fee is based on product’s option – this fee is only to run our system without profit, so we hope that you can understand this for us.
So check the size chart before ordering, you still can contact us in 12 hours after the order was made if you want to change any order information (for free), we will update so do it as soon as possible.
In other cases, we do not support return for any reason such as “no more interest” or “don’t like anymore”.
Please feel free to contact us if there are any further problems. Our Bembou Support Team at “Bembou@gmail.com” will respond in time.
4.Lost your packing list?
A: We will check and if the carrier lost your package, we will process the new package for free.
If an item got lost/ returned to sender because the shipping address provided by the customer was wrong, we can support reship the item, but it will require a handling fee – this fee is only to run our system and buy a new shipping label, no profit, so we hope that you can understand this for us.
Pack in original packaging, unwashed and unworn in resalable condition with original warranty info, package inserts, etc. with your name, address, and phone number (or alternatively a copy of the invoice) describing what action you’d like us to take once we receive the item.
Send it securely to: 2950 Pea Soup Andersen Blvd, Selma, CA 93662, United States
5.Lost your order?
A: If the carrier lost your order, we will send a replacement to you. So contact us if you need any support.
In case the order is returned back to us because of the wrong shipping address provided by the customer, the order will be donated to a local charity.
Issued in the same manner the purchase was made, usually the same day we receive it in our warehouse. Please allow one billing cycle for credit card credits to show up on your statement. Checks are mailed within two weeks. If you purchased your item through PayPal, we process the return and they will credit your account. Sorry, shipping fees are not refundable unless we made the error.
Sorry, due to our low price points we’re unable to accept “return postage due” items, COD’s, issue call tags or pay for the return postage and such packages will be refused.
Marielauren.com has the right to charge a small restocking fee in the event of a return, not in resealable condition, or a product abuse or misuse. Contact us if you have questions.
Email us at Bembou@gmail.com (Monday through Friday 9 AM to 5 PM PST only).
Contact us for more information:
Availability: 9AM-5PM New York
Physical Mailing Address: Bembou